Trade Assistant UAE

As a Trade Assistant at Finseta, you will play a key role in ensuring the smooth and efficient functioning of client operations. You will be responsible for handling various administrative and operational tasks, including client onboarding, payment setups, invoice requests, and liaising with internal teams to ensure compliance and timely settlements. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Company Overview:

Finseta is an AIM listed E-Money Institution providing FX & Payment Services to corporate and private clients globally. Finseta Payments (DIFC) Limited is the newest entity of the Finseta group, a leading financial services institution in the payments and e-money sector. We are a fast-growing multi-faceted business with a suite of alternative banking products and have built and developed our own in-house technology to facilitate this. We have a proven track record of delivering excellent services to our clients and have big growth aspirations to become the go-to digital account for businesses trading internationally.

Why is it a good time to join?

• Finseta’s revenues have grown 100% YoY.
• Expansion into new territories 2024, including Canada and UAE.
• Launching a card programme supported by Mastercard.
• Investing in Personal Development and Training to create future leaders within our business.

Responsibilities:

• Assist in the end-to-end onboarding process for new clients, ensuring all required documentation is complete and compliant with company standards.
• Set up payment instructions for client accounts, ensuring accuracy and timely execution of payments.
• Facilitate the addition of new beneficiaries for clients, verifying details and ensuring all necessary checks are in place.
• Reach out to clients to request and collect necessary invoices, ensuring proper documentation for payments and settlements.
• Act as the primary point of contact for answering the main phone line, addressing client queries, and directing calls to the appropriate department.
• Obtain client statements as needed, ensuring accuracy and timely delivery of the requested documents.
• Collaborate with the compliance team to send lists of outstanding invoices and settlement details, ensuring all compliance requirements are met for transactions.
• Follow up on outstanding settlements, including sending reminders for payment confirmations and other trade settlement tasks.

Qualifications and Experience (must have):

• Bachelor’s degree in Finance, Business, or a related field is preferred but not essential .
• Previous experience in trade support, client services, or a similar role within financial services desirable but not essential .
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication skills, both written and verbal, with a client-first approach.
• Ability to work independently and collaborate with multiple teams (compliance, finance, operations).
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with financial software is an advantage.

Apply now with your CV:

Why work with us at Finseta:

Finseta is a fast-growing, publicly listed fintech in the international payments space. We’re on a mission to reimagine the treasury and accounting workflow of businesses through our flagship product – bringing Open Banking, third-party platforms, and online multi-currency accounts together to provide finance teams with a 360-degree view of their financial operations. Here are some of the reasons we’re a great company to join:

Part startup, part established business

We offer the best of both worlds. We aim for the hallmarks of great startup culture - creative problem solving, agile culture, open communication, and empowered individuals. At the same time, we're well funded, publicly listed, and with an experienced management team at the helm.

Training and development

We encourage self-improvement and welcome business cases for tutorials, conferences, online courses, or real-life courses you wish to attend. We will always do our best to support your learning and development. We balance the advantages of remote working with collaboration time in person at our workspace. The number of on-site days per week expected from employees varies from team to team, based on team-level needs and dynamics, alongside personal working style.

Great serviced workspace

You'll have access to a private office space in the heart of London City, 14-18 Copthall Avenue EC2R 7DJ. #J-18808-Ljbffr