Home Saudi Arabia Customer Success Coordinator

Home Saudi Arabia Customer Success Coordinator

Customer Success Coordinator

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on January 22, 2025

Job details

Supercharge your career with the world's leading aviation solutions provider.Position Type:PermanentExperience Required:Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.Job Category:OperationsEducation Required:Tertiary studies in Business, Logistics or Aviation Management.Position Overview:The ideal candidate will focus on developing and maintaining operational customer and stakeholder relationships, providing clarity and guidance on ULD practices & procedures, enabling and empowering stakeholders to follow ULD best practices, enforcing ULD requirements, and ensuring contractual obligations are met. This individual will show transformational leadership and act as a true Unilode ambassador. If you are looking for growth and to thrive in a fast-paced environment, we want to hear from you.General ResponsibilitiesCreate and maintain a local Customer and Stakeholder Portfolio.Use the KPI dashboard to keep track of, manage and drive performances.Work with the GHA of their assigned customer to ensure ULD requirements are understood.Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).Support with local coordination and escalation of disposition requests.Liaise with local MRO to optimize the collection and return of ULDs requiring repair.Coordinate leased and interline ULD extraction.Conduct airport sweeps, produce sweep reports and follow-up on findings.Support and maintain local airport reader infrastructure of digital ULD track & trace.Meet with local stakeholders on a regular basis to discuss operational topics.Establish effective relationships with GHAs and other key stakeholders in the "on the ground" ULD supply chain.Participate in local Airport Safety committees to have a voice in ULD storage, handling and best practices.Support implementation of new ULD Management customers.QualificationsMinimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.Solid understanding of ULD operations.Tertiary studies in Business, Logistics or Aviation Management.Demonstrated success in a high pressure, dynamic, fast-paced environment.Proven ability to develop and maintain strong internal and external relationships.Proven ability to work independently, own and drive own agenda and achieve significant operational improvements with limited supervision.Able to listen, understand and make confident decisions based on facts and role responsibility.Analytical and able to organize, prioritize and communicate effectively both verbally and in writing.Able to anticipate and handle objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.Open to travel.If you don't meet all requirements listed above but you possess relationship management skills, strong operational problem-solving abilities, and exceptional attention to detail, you are the person we are looking for. We value the diversity of experience and are seeking candidates who can bring unique perspectives and strengths to our team. The successful candidate must pass a security background screening and be able to obtain an airport badge.Please note that this role is based in Riyadh, Saudi Arabia.How to applyTo register your interest in this position, please send your CV and other relevant application documents to:

#J-18808-Ljbffr Project & Process Management

Apply on company website
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Looking for Ways to improve your career?

Increase your chances with
Courses in Customer , Success

See All Courses

Similiar Jobs that might interest you

Field Compliance Coordinator

 Saudi Aramco (ASC)

... safety compliance of our Southern Area Operations Facilities. As a Field Compliance Coordinator, you ...

Saudi Arabia 28 days ago

Apply on Jobsite

Field Compliance Coordinator

 Saudi Aramco (ASC)

... We are seeking a Field Compliance Coordinator to join South ... manner. As a Field Compliance Coordinator your primary role ...

Saudi Arabia 28 days ago

Apply on Jobsite

Field Compliance Coordinator

 Saudi Aramco (ASC)

... Field Compliance Coordinator to join our OE & Compliance ...

Saudi Arabia 28 days ago

Apply on Jobsite

Field Compliance Coordinator

 Saudi Aramco (ASC)

... Field Compliance Coordinator to join our Compliance Group. The Compliance ... loss prevention compliance reviews. Research ...

Saudi Arabia 28 days ago

Apply on Jobsite

... Field Compliance Coordinator to join our Compliance Group. The Compliance ... loss prevention compliance reviews. Research ...

Saudi Arabia 28 days ago

Apply on Jobsite

... seeking a Technology Deployment Coordinator to join our Deployment ... , or a related technical field. You will have a ...

Saudi Arabia 28 days ago

Apply on Jobsite

Business Development Lead

 Saudi Aramco (ASC)

... diligence required and coordinating due diligence activities ... to potential investors, coordinates development of ...

Saudi Arabia 28 days ago

Apply on Jobsite

... and managing world-class fields, reservoirs, and reserves, ... to perform the following: Coordinate and lead complex studies ...

Saudi Arabia 28 days ago

Apply on Jobsite

... and managing world-class fields, reservoirs, and reserves, ... to perform the following: Coordinate and lead complex studies ...

Saudi Arabia 28 days ago

Apply on Jobsite

Lead Maintenance Planner

 Saudi Aramco (ASC)

... the approved Weekly Schedule. Coordinates daily schedules with Maintenance ... of 8 years' Special Field experience in at ...

Saudi Arabia 28 days ago

Apply on Jobsite

... the approved Weekly Schedule. Coordinates daily schedules with Maintenance ... of 8 years' Special Field experience in at ...

Saudi Arabia 28 days ago

Apply on Jobsite

... flawless project execution through effective coordination of activities and resources. You ...

Saudi Arabia - Dammam 28 days ago

Apply on Jobsite

Project Planner

 Baker Hughes

... flawless project execution through effective coordination of activities and resources. You ...

Saudi Arabia - Dammam 28 days ago

Apply on Jobsite

Project Planner

 Baker Hughes

... flawless project execution through effective coordination of activities and resources. You ...

Saudi Arabia - Dammam 28 days ago

Apply on Jobsite

Sr Power Services Tech

 Saudi Aramco

... repair and acceptance. Coordinates and schedules power ... drawings to reflect current field conditions and ensures ...

Saudi Arabia 28 days ago

Apply on Jobsite

Sr Power Services Tech

 Saudi Aramco (ASC)

... repair and acceptance. Coordinates and schedules power ... drawings to reflect current field conditions and ensures ...

Saudi Arabia 28 days ago

Apply on Jobsite

Project Planner

 Baker Hughes

... flawless project execution through effective coordination of activities and resources. You ...

Saudi Arabia - Dammam 28 days ago

Apply on Jobsite

Service Technician 1

 Parker Wellbore

... condition and in compliance with manufacturer's ... coordinate further actions Other tasks requested by the TRS Lead or Field ...

Saudi Arabia - Dammam 28 days ago

Apply on Jobsite

Intellectual Property Analyst

 Saudi Aramco (ASC)

... protection and management are coordinated with the ultimate objective ... or a related Scientific Field. a Master's degree ...

Saudi Arabia 28 days ago

Apply on Jobsite
See All Customer Jobs
Jobs
Courses
Saudi Arabia
Middle East
Asia
Europe
Australia
Africa
The Americas
Global
Promote courses on Laimoon Promote your courses
Free virtual classroom software

Copyright 2025 © Laimoon.com Privacy Policy   -    Terms Of Use

Feedback Feedback