Service desk analyst - ts pv

Vertical Scope Group are continuing to grow our Professional Services Division, and are looking for Expert, Trusted and Reputable individuals to work within our high performing, high calibre team. We are securing highly skilled, TS PV cleared Service Desk Analysts to work with us supporting a large ICT Organisational Uplift within the National Intelligence Community. About You Experience in government environments, ideally within Defence and/or National Intelligence Communities Prior experience in providing technical support and troubleshooting issues Active TS PV Security Clearance Canberra based Possess an understanding of service management frameworks About the Role Accountable to respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate. Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support. Understand and apply knowledge of the general features and capabilities of current industry accepted hardware and software products. Research and explain vendor products and organisational policies to stakeholders. Build and sustain effective working relationships with team members and actively participates in teamwork and group activities. Tailor personal communication strengths and select appropriate mediums for conveying information and negotiating through situations. Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action. Design solutions to issues impacting on the achievement of desired outcomes. Communicate service and degradation issues to customers applying a range of customer service skills. About Us Why work for Vertical Scope Group? Vertical Scope Group are an award winning, security cleared, ICT and cyber specialist with over a decade’s worth of experience providing end-to-end consulting, professional services and recruitment services nationally to Australian Government and industry. We are searching for exceptional consultants to join us in providing capability to multiple government panels and global supply chains. We are proudly 100% Australian owned and run, possess a Defence Industry Security Program (DISP) Level 3 membership, and have won multiple peak body awards. We invite you to contact us for a confidential discussion around your career and to learn how we can work together. Perks of Working with Us Birthday day off Additional Superannuation Contribution Annual Company Conference Paid for attendance at award and industry events Generous Defence Leave Part-time, remote, flexible work options (when available) Attractive salaries Fortnightly payments Diverse programs to work on Professional upskilling with RTO partners including budget for commercial qualifications We believe people are our greatest asset, and we will work with and support you throughout your career. If you are security cleared and would like to discuss other security cleared opportunities available to you, please also apply and a dedicated consultant will contact you to advise. If you want to join a trusted, reputable, expert consulting firm, and work on exciting defence and national security programs, apply here! Vertical Scope Group encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, veterans, people from culturally and linguistically diverse backgrounds and people with disabilities. Apply now by submitting your CV and or cover letter and a dedicated recruitment consultant will be in touch. #J-18808-Ljbffr