IT Support Specialist Auckland, New Zealand

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. Join our pioneering team and launch your career to new heights! Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations. WHAT YOU'LL GET TO DO:

• Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
• You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one
• Provide instruction, guidance, technical support and documentation to different teams
• Deliver and support IT systems through efficient management of the IT Service Desk
• Work with multiple partners within the organisation

• 1 - 2 years’ experience in a support or service role
• Has a basic understanding and has experience in following a framework for service delivery such as ITIL
• Operational experience in at least one or more of the following:
  • Windows and/or Linux desktop operating systems
  • PC hardware including the ability to assemble and dissemble desktop PCs
  • Active Directory and Group Policy
  • Understanding of networking infrastructure

• Certifications in CompTIAA+ or ITIL would be highly desirable
• Cloud based technologies: Azure, AWS, O365, etc
• Windows and/or Linux server (Ubuntu/Debian) enterprise environments
• Virtualization technologies, public / private cloud