Customer Success Manager
Job details
About Taqtics: Taqtics is a user-friendly, economical no-code SaaS platform that makes digital transformation accessible to retail and hospitality businesses. Our platform helps brands streamline information sharing across remote teams, digitize daily tasks and processes, automate workflows, and generate insightful dashboards and reports. With 50+ brands across 10+ countries relying on us, we are growing rapidly and building a vibrant team to drive our next phase of expansion. Role Purpose: As a Customer Success Manager , your primary goal is to foster strong client relationships to ensure long-term loyalty and retention. You’ll play a critical role in ensuring clients maximize the value of our platform, resolve challenges promptly, and drive upsells and renewals. Responsibilities: 1. Client Support:
- Act as the primary point of contact between customers and Taqtics.
- Conduct training workshops to help stakeholders fully leverage the platform’s capabilities.
- Digitize client requirements and ensure smooth implementation of the platform for their business.
- Collaborate with clients to understand challenges, ensuring timely resolutions and satisfaction.
- Take ownership of client accounts to maintain a retention rate of over 90%.
- Monitor user adoption and ensure consistent engagement across all accounts.
- Create and share detailed Excel-based reports (weekly/monthly) with clients, showcasing usage and insights.
- Gather feedback from clients to identify recurring challenges and relay insights to the product team.
- Work with the product manager to improve the platform based on user feedback.
- A passion for B2B relationship management and creating exceptional client experiences.
- High logical reasoning skills and the ability to understand high-level concepts to solve complex problems effectively.
- Previous experience in a Customer Success or client-facing role.
- Strong verbal and written communication skills in business English .
- Proficiency in MS Office & Data Visualization tools
- Assertive, proactive, and results-oriented mindset with excellent follow-up skills.
- Bachelor’s degree in any discipline.
- Be part of a fast-growing startup driving digital transformation for retail and hospitality brands globally.
- A collaborative and dynamic work environment that values innovation, ideas, and initiative.
- Hands-on training to empower you with the tools and knowledge to excel in your role.
- Health insurance
- Day shift
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