Business Analyst
Job details
Role : BA with insurance or banking experience Location: Remote UK (Travel to Paris/Brussels a possibility every fortnight for 2 days at a time) Type: Contract Note: Exposure of AI Tools is required. We have a role at a global Insurance provider, for which we need a Consultant level resource to play a support role in an established team - likely for the duration of the next year, . Travel to Paris/Brussels a possibility every fortnight for 2 days at a time. French speaking would be good, but not essential. Could also be Paris or Brussels based. Scope of role: (1) support global / local operations with testing and the roll-out of AI solution (2) support execution of the tasks in the plan (BA type work) and build reporting / status upto SteerCo level (3) support transitioning to the new operating model with the new Digital AI product innovation (Chat Bots - Customer facing solutions). Skills:
- appreciation of AI tools, the set up required and deployment to customer service functions
- Planning both waterfall and in sprints/agile
- basic BA skills - process, comfortable with manipulation of basic data in XLS.
- stakeholder engagement /communication
- decent level powerpoint for status updates etc.
- has worked in a project that has deployed change to processes and the way people work (ideally customer service agents who now use AI to help them solve customer queries)
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
