Client Accounts Coordinator

We are looking to recruit a Client Accounts Coordinator for our Richmond office. About the role:

• Ensuring all client money received is identified and allocated promptly.
• Ensuring that all fees due to the business are accurately raised and collected.
• Processing daily payments and supporting statements to Landlords, Suppliers and Tenants.
• Handling inbound queries via phone and email from Landlords, Tenants, Suppliers and Branches in a timely and professional manner.
• Maximising the collection of rental and fee payments through communication with debtors.
• Ensuring that tenancy records are accurately administered at key milestones; commencement, renewal, and termination.
• Ensuring that accurate records are maintained for all Client Accounting activity.

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Good technical knowledge of MS Office suite and experience using IT systems.
• Good analytical and numerical ability.
• The ability to stay calm under pressure and work to deadlines.
• A flexible approach to working under your own initiative and as part of a team.
• The ability to adapt well to changes in process.

• Customer service experience.
• Accounting or bookkeeping experience.
• GCSE Maths and English grade 4 or above.
• Lettings industry knowledge/experience.