Salesforce Enhancement Lead
Job details
Company Description Xceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions across Marketing, Sales, Service, and Analytics. We leverage Salesforce technology to empower growth and success for our clients. Our team of talented professionals deeply understands our clients' businesses to deliver high-touch, trusted advisory services. Role Description This is a full-time remote role for a Salesforce Enhancement Lead at Xceede Solutions Inc. The Enhancement Lead will be responsible for Salesforce.com Administration, business analysis, analytics, defining business requirements, and optimizing business processes to enhance customer relationships.
- Providing support and training to Salesforce users in all groups to resolve issues with Salesforce and related applications.
- Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform.
- Administration of our clients’ Salesforce environments; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builders, validation rules, approvals, dashboards, reports, etc.
- Interfacing with our clients’ end users to understand feature requirements and/ or address support issues and working collaboratively with our Consulting and Development teams on more complex requests & issues.
- Maintaining & enhancing visual layouts, process builder, and business logic to enhance business processes and user experience.
- Deploying Salesforce meta-data between non-production and production environments using appropriate tools
- Creating documentation, maintaining standardization, and looking for ways to improve processes & procedures continuously.
- Developing, launching, and managing in-depth dashboards and reports for all team functions at both management and individual levels.
- Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce-based solutions.
- Mentors and trains junior and peer team members to address skill gaps.
- 5+ Years of working on a Salesforce Support Service Desk.
- Salesforce.com Administration and Business Analysis skills
- Commitment to meeting schedules and deadlines
- Strong analytical skills and ability to define business requirements
- Proficiency in optimizing business processes
- Experience in customer relationship management
- Excellent communication and problem-solving skills
- Excited by researching and solving issues for the users.
- Self-starter with a solid ability to use initiative and work autonomously or as part of a team on multiple efforts.
- Experience providing top-notch support to Salesforce users via phone, Slack, Microsoft Teams, email, conference calls, and in-person
- Experience implementing and configuring Salesforce.com, preferably for clients at an Enterprise level (50+ users).
- A Certified Salesforce.com Administrator (ADM-201) is required, and Advanced Administrator certification is preferred.
- CPQ, Sales Cloud, and Service Cloud knowledge (certification also preferred).
- Must be able to implement/understand 3rd party integrations with Salesforce
- Experience documenting and analyzing processes, procedures, and/or policies.
- Excellent organizational skills and high attention to detail
- Solid background/expertise with Microsoft Office
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