Job details
AECOM is seeking for O2C Associate Billing to be based in Manila Philippines This role will be responsible for performing the endtoend processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.
- Perform endtoend billing tasks in compliance with approved billing policies & procedures accounting standards SOX internal controls and within the approved service level agreements.
- Assigned invoices may range from simple to moderately complex transactions.
- Update client billing information and instructions and billing rates.
- Gather and review backup documentations for billing purposes.
- Perform revenue recalculation steps in Oracle.
- Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
- Distribute invoices to external clients through various distribution platforms e.g. mail email and client portal uploads.
- Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Participate in governance meetings with Operations Team and/or clients.
- Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
- Address critical issues with the guidance of Team Leader within the prescribed turnaround time.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
- May be involved in selected transitionrelated activities such as desktop procedures creation.
- Bachelors degree in Finance & Accounting or any Businessrelated course.
- 23 years of relevant professional experience in Billing Accounts Receivable or OrdertoCash.
- Excellent communications skills in both written and spoken English.
- Intermediate proficiency in MS Applications (Word Excel Outlook PowerPoint) and Adobe application.
- Knowledge and understanding of accounting standards and procedures and internal controls.
- Experience working with ERP e.i. Oracle Systems or SAP is preferred.
- Previous experience in process migration/transition is a plus.
- Experience working in Shared Services or BPO is an advantage.
- Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors discrepancies & issues. (Attention to Detail)
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
- Ability to work in fastpace environment and maintain efficiency and productivity while adjusting to changes in work structure process and requirements. ( Adaptability )
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