Customer Support Representative
Job details
Job Title: Customer Care Executive - International Voice Process Note: Not for Tech-background, Its just a basic call center role for 1 to 2 years exp candidates. Location: Bangalore (Work From Office) Dear Candidate, Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our International Voice Process. We welcome applications from individuals with PUC (12th grade), Diploma, Undergraduates, Graduates, and experienced professionals, including freshers and those looking to restart their careers. Job Description: As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction by providing exceptional support. Your primary responsibilities will include:
- Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Needs Assessment: Identify and assess customers' needs to achieve satisfaction.
- Timely Response: Ensure that calls, emails, and web tickets received at the helpdesk are responded to within the specified time frame and resolved or escalated as necessary.
- Information Accuracy: Provide accurate, valid, and complete information by using the appropriate methods and tools.
- Workload Management: Manage a fair workload while being willing to go the extra mile to meet desired results.
- Tools Experience: Experience with general tools.
- Process Improvement: Refine support processes, define priorities for support requests, and assist in training other team members as our customer base grows.
- Educational Background: PUC (12th grade), Diploma, Undergraduates, or Graduates.
- Communication Skills: Excellent English communication skills are essential.
- Experience: Previous experience in customer support or related fields is advantageous, but freshers are welcome to apply .
- Career Restart: Individuals looking to restart their careers after a break are encouraged to apply.
- Shifts: Rotational shifts (including night shifts for US/Canada processes).
- Work Schedule: 6 days of working per week. (Rotational week off)
- Transport: No transport will be provided.
- Work Environment: This is a complete work-from-office position located in Bangalore.
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