WalkIn Drive for Fresher- Customer Service Representative Role- 6 Jan 2025
Full time
at HCLTech
in
India
Posted on January 20, 2025
Job details
HCL Tech is conducting Walk-In Drive for Fresher's- Customer Service Representative Role- 6 Jan 2025.
- Only for Male Graduates
- Candidate should be comfortable for Night shift
- Good Communication Skills Required
- Good Typing speed
- Excellent communication skills - both verbal and written - with a professional telephone etiquette. Helpful, empathetic, and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain.
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of cus tomers
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