Logistics Operations Support - Manila

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers. As a Logistics Operations Support , you will be responsible for analyzing, interpreting data and providing logistics information and effective customer service to aid cost-effective, efficient, timely, and high-quality logistics solutions. Some of your responsibilities are but are not limited to:

1. Track and Trace: Monitor shipments in real-time to ensure timely deliveries, identify potential delays, and provide proactive updates to clients.
2. Communication: Conduct regular check-ins with drivers, carriers, and stakeholders to confirm shipment status and promptly address any issues.
3. Issue Resolution: Troubleshoot operational challenges during the night shift and escalate unresolved problems to the appropriate teams.
4. Documentation: Accurately maintain and update shipment records, including status updates and incident logs, in the system.
5. Reporting: Prepare and deliver detailed end-of-shift reports for the day team, highlighting critical incidents and updates.

1. Believe and love what you do.
2. Strong communication skills.
3. Critical-thinking skills.
4. Keen attention to detail.
5. Sense of urgency.

1. Education: A high school diploma is required. College education is a plus.
2. Experience: At least 6 months of experience in customer service and logistics operations is required.
3. Language: Very good English skills. B2+ or higher is preferred.

1. Schedule: 11:00 PM - 7:00 AM (PST), Wednesday to Sunday or 3:00 PM - 11:00 PM Philippine Time, Thursday to Monday. Work schedule will follow the American Calendar.
2. Contract: Independent Contractor
3. Location: Remote
4. Salary: USD 600