Senior Performance Support Specialist

Job Description Who are the Account Escalation Analyst Team   A global group of highly skilled engineers working alongside Account Escalation Managers to tackle the most complex technical issues faced by our customers. With senior level visibility both internally and within client organizations this team is crucial in maximising customer satisfaction maintaining product success and delivering innovation whilst providing world class service. We are seeking skilled recruits to help focus on the identification and diagnosis of emerging performance issues before they become customer impacting and to operate as part of the wider team to ensure timely resolution to customerimpacting issues. As a   Senior Performance Support Specialist you will...  

• Successfully diagnose the entire technology stack from the frontend to the back end to determine where to start troubleshooting an issue. 
• Interpret technical data to identify trends and resolve system bottlenecks 
• Work on performance tuning of our webbased applications 
• Liaise with clients directly and deliver great customer service instilling trust from our clients.  
• Work as part of a global team and potentially travel to US for knowledge sharing. 

Qualifications : We are looking for people with these skills to be a Senior Engineer...   Successful candidates will have at least 5 years experience in a Technical Support or similar role. In addition the ideal candidate will be someone who has:

• Demonstrated the ability to troubleshoot complex technical issues
• Strong Experience with relational databases (e.g. MySQL Oracle)
• Java experience
• Experience in one (or more) scripting languages: JavaScript Python Perl Unix Shell Windows Shell)
• Advanced Unix/Linux experience
• Working knowledge of the components in a web applications stack.
• Experience diagnosing performance degradation (e.g. explain plans database tuning)
• Experience working well in a team environment while also being able to work productively while unsupervised

Nice to have skills:

• Statistical modelling
• Data analysis
• Experience of using BigData/Hadoop
• Machine Learning

This is a critical role for the company where you receive full product training and interact with some of our biggest accounts. JV20 Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate! Additional Information : Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.  Remote Work : No Employment Type : Fulltime