Digital Enterprises Services Intern - Doha, Qatar
Full time
at Siemens Mobility
in
Qatar
Posted on January 19, 2025
Job details
Intern, Digital Enterprises Services- Doha, Qatar We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant international team. Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities, and ecological footprint in the discrete and process industries. Ready to unlock the full potential of technology? Join our Digital Industry as the Customer Service Support Engineer and help us re-imagine the world by finding solutions and making the world a more inquisitive place for tomorrow. You‘ll make an impact by:
- Liaison confidently and effectively with clients on a regular basis, addressing their inquiries, providing technical insights, and building strong relationships to drive sales opportunities.
- Collaborating closely with the sales team to identify and qualify potential clients, understanding their Digitalization needs and challenges.
- Ensuring cohesive communication between the sales, pre-sales, engineering, and customer support teams to ensure seamless project handoffs and successful implementation of our solutions.
- Providing efficient and accurate technical guidance throughout the sales cycle, addressing technical concerns, configuring solutions, and offering tailored recommendations to match client requirements.
- Supporting the field services team to manage Siemens's install base at customers by documenting/delivering reports, support for providing the AOS (Asset Optimization Services) reports, and organizing for the service industry mall access to the key customers.
- Promoting the enterprise service portfolio including, but not limited to, cybersecurity services, energy management, predictive maintenance.
- Ensuring that the customer's system is updated to the latest software, quick fixes, and hardware.
- Preparing upgrade plans for the customer's systems.
- Providing technical assistance to meet required company objectives of quality and customer satisfaction.
- Attending technical training that includes systems and instruments, application, process control, communication, and safety.
- Providing data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
- Supporting the Service Sales Manager as required to secure orders and service agreements.
- Providing support for document preparation and align with the project team to obtain customer's approval per document specification and schedule.
- Coordinating with customers for product-related issues and reporting it to the dedicated team for further support.
- Referring customer requests to company specialists (consultants) as required.
- Working in a team environment in a leadership position as well as a contributing member.
- Bachelor or Master's student in Electrical, Automation, or Computer Science Engineering.
- 0-1 year of work experience.
- Proficiency in Data Analytics, Artificial Intelligence, and other Industry 4.0 technologies.
- Strong interpersonal skills, problem-solving ability, and a customer-centric approach are vital for success in this role.
- Knowledge of expertise: Industrial control systems, basic knowledge of PLC programming languages such as ladder logic, sequential function charts, etc., SCADA, DCS, HMI, PLC, etc.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and understandable manner.
- Creative Thinking abilities.
- Good planning and organizing skills.
- Ability to create & innovate.
- Presentation & communication (written and verbal) skills.
- Teamwork & collaboration skills.
- Basic financial understanding.
- 2 to 3 days of mobile working per week as a global standard.
- Diverse and inclusive culture.
- An environment where everyone can bring their whole self and feel a sense of belonging.
- The foundation to develop personally and professionally.
- Extraordinary variety of learning & development opportunities.
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