Desktop Support Technician
Full time
at Stream-Flo
in
Online
Posted on January 19, 2025
Job details
Stream-Flo Industries Ltd. is currently seeking a full-time permanent Desktop Support Technician to join our team in Edmonton, AB. As a Desktop Support Technician , you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of computer systems, and resolving hardware and software issues.
Key Position Functions:
- Respond to and resolve user requests and issues via phone, email, or in person.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Troubleshoot and resolve hardware, software, and network problems.
- Assist with the setup and deployment of new computers and equipment.
- Perform routine maintenance and updates on computer systems.
- Document issues and resolutions in the ticketing system.
- Provide support for remote users.
- Collaborate with other IT team members to ensure seamless operations.
- Create both end-user and IT documentation for simple procedures.
- On a rotating shift basis, provide 24x7 telephone support to local and remote users via On-Call cell phone.
- May travel to remote office locations to provide on-site support.
Preferred candidates will possess a combination of the following:
- Diploma from a recognized technical school.
- Good working knowledge of modern Windows operating systems.
- Good understanding of Microsoft Windows networking concepts including Active Directory.
- Previous experience in a customer service or technical support role is an advantage. 1 to 2 years experience is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies and processes.
What Stream-Flo offers YOU:
- Competitive compensation package , including a RRSP match program, profit sharing program, dental care, vision care, and extended health care
- Job security: have peace of mind working for a stable company that has been in business for over 60 years!
- Flexible work hours available after 6 months of employment
- The chance to work for a global leader while enjoying the benefits of a privately-owned business
- A team-first positive working environment where ingenuity and entrepreneurial thinking are rewarded with career advancement opportunities
Work Conditions:
- Monday to Friday, 8 hour days
- On a rotating shift basis, provides 24x7 telephone support to local and remote users via On-Call cell phone.
- Flexible work hours available after 6 months of employment
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
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