Helpdesk Support -Mandarin Speaking

Req ID:  299120   NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Support -Mandarin Speaking to join our team in Fully Remote - Malaysia, Selangor (MY-10), Malaysia (MY). Job Description:

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and Technology improvements.
• Willing to learn & grow in other IT Business areas

Requirements:

• Primary / Secondary School / O Level, Professional Certificate, Diploma, Advanced / Higher/ Graduate Diploma in IT or non-IT field.
• Atleast 1 year of experience in Helpdesk, Service Desk, Customer Support executive.
• Excellent English, Mandarin and Malay written and verbal communication skills. 
• Fresh graduates are encouraged to apply.
• Good to have Basic IT software and computer hardware troubleshooting knowledge and skills (Windows and Microsoft Environment)
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team

Preferences - Optional (nice-to-have’s)

• ITIL foundation certified
• Willing to work in a Rotational 24*7 (The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement)

About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.