Service Desk Analyst
Full time
at Tata Consultancy Services
in
India
Posted on January 19, 2025
Job details
Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Bangalore/Chennai Experience Range:4 - 6 Years Educational Qualification : 15 Years of Full Time Education Job Description: Required Technical Skill Set
- Computer skills
- Customer support
- Problem-solving and troubleshooting abilities
- Technical and system expertise (networking, active directory, DNS)
- Customer support using telephone and computer skills
- Excellent analytical skills and communication
- Problem-solving and troubleshooting abilities
- Time Management
- Teamwork and collaboration
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Excellent written verbal and presentation skills.
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and
- resolve technical issues
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