Home Online Client Support (Remote)

Home Online Client Support (Remote)

Client Support (Remote)

Full time at Findojobs South Africa in Online
Posted on January 19, 2025

Job details

As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

What We're Seeking:

We're in search of individuals who embody the following qualities:
  1. Organized and Self-Starter: Take initiative and thrive in an organized work environment.
  2. Collaborative Spirit: Be easy to get along with and possess the ability to motivate and inspire those around you.
  3. Digital Marketing Knowledge: While not essential, having a good understanding of Ads and digital marketing will be advantageous.
  4. Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.
  5. Client-Focused: Successfully build and maintain relationships with our diverse range of clients.
  6. Remote Work Excellence: Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.
  7. Language Proficiency: Excellent written and spoken English is a must.
  8. Analytical Skills: Experience discussing and interpreting stats and numbers with clients.

Work Schedule:

  1. UK Hours: The role requires a commitment to working during UK hours.
  2. Full-time Shift: Monday to Friday.

Skills and Experience:

  1. Client Account Management: Proven experience in effectively managing client accounts.
  2. Industry Experience: 1-2 years in a similar role, preferably on the agency side.
  3. Quick Thinking: Ability to think on your feet and adeptly solve problems.
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