HURON CONSULTING ASIA-PACIFIC PTE. LTD. | Senior CRM Business Analyst

Job Description Summary Senior Associates play an integral client-facing project or work-stream leadership role. While activities vary based on project size/scope and individual skill-sets and strengths, the Sr. Associate can expect to spend their time with a heavy focus on material client interaction through all projects, project management, intensive data-analysis and the identification for the "so-what’s" therein, and to creating compelling client-ready presentations. Additionally, the Sr. Associate will focus on developing Analysts and Coachees. Job Duties Core Responsibilities Act as the conduit between the client and project team, ensuring clear communication and collaboration. Seek to understand client business processes, current pain points, needs, objectives, and goals. Translate these into requirements for the solution. Support, participate, and/or lead the development of successful project deliverables. Focus on high-quality outcomes. Collaborative Responsibilities Crafting user stories and acceptance criteria Collaborating with SA/TA to ensure technical alignment of solution Contributing to solution documentation Supporting system configuration, user management, and data management activities Client-Facing Responsibilities Leading client meetings and communications Delivering training and support during UAT and go-live Core Activities Business Analysts support projects across all project phases through activities spanning communication, documentation, configuration, and enablement. Meeting Facilitation Communication & Presentations Documentation Org Configuration Support User Management Support Data Management Support Client Enablement Support The focus of activities is seamless collaboration and delivery excellence. Key Functions Requirements Gathering: Collaborate with stakeholders to document current business processes and identify pain points. Elicit and refine functional solution requirements aligned with future state needs. Collaboratively translate these into technical requirements and acceptance criteria. Documentation: Support SA in the design and documentation of functional solutions. Maintain and contribute to functional area documentation. Deliver polished and organized documentation tailored to audience needs. Implementation: Perform basic configuration tasks to support Devs during build. Provision and manage new users in absence of automated process. Perform basic data management tasks within skillset. Develop reports and dashboards, iterating with the client to meet business needs. Testing Support: Lead functional testing cycles, collaborating on test script creation, scenario definition, and defect resolution. Develop and manage user acceptance testing and production cutover activities. Client Enablement: Develop training materials and lead train-the-trainer and/or end user training sessions. Lead or participate in client knowledge transfer sessions and hypercare. Role in Team Dynamics Serve as the central link between clients and the project team, ensuring continuous alignment and momentum. Drive clear communication and foster collaboration across all workstreams to maintain cohesive designs and project goals. Anticipate and address cross-functional impacts by proactively engaging with leads and subject matter experts on dependencies like data migration, reporting, and change management. Coordinate with PM on the ownership of RAID management, ensuring timely escalation and resolution to keep the project on track. Coordinate with PM on running Scrum ceremonies such as daily huddles, backlog grooming sessions, and sprint/project retrospectives. Job Requirements Bachelor’s or Master’s degree in a field related to this position or equivalent work experience 3-5 years of related experience with cloud implementations in a consulting role End-to-end project implementation experience in CRM offerings At least 2 years' experience in analyzing requirements, writing functional specifications, conducting tests, troubleshooting issues and interfacing with business users Extensive experience in writing BRD, Functional Specification documents and Process flows Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA) Expert Quality Assurance testing including: functional, integration, system, regression, and data driven testing experience in creating and developing strategic test plans, cases, and reports In-depth understanding of the capabilities and constraints of the SFDC CRM platform Experience defining business solutions leveraging SFDC Practical experience in the entire SDLC from solution definition, solution architecture definition to design, development and testing of the SFDC application Creation of data migration plan, data migration mapping for Data Migration from other CRM to Salesforce.com Experience with third-party tools (e.g. SFDC Excel Connector, SFDC Data Loader, etc.) In-depth understanding of SFDC toolkit (e.g. Visual force, Apex, Triggers, Chatter, Apex Data Loader, Apex Explorer, etc.) Ability to manage work of remote Salesforce Developers Should have knowledge in Data Migration and Integration (SSO and Web Services) Excellent communication skills – oral and written – and the interpersonal skills needed to quickly establish relationships of trust and collaboration The ability to train and participate in the professional development of Huron staff in both project management and technical dimensions Proven ability to contribute on multiple projects of differing scale and duration Willingness to travel up to 50% as needed to work with client or other internal project teams #J-18808-Ljbffr