Job details
Job ID: 2849462 | Amazon Middle East and North Africa FZ-LLC As a Shift Manager, you’ll have responsibility for the day-to-day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants, and Delivery Service Providers, managing external agency relationships and performance. This team will work in a highly collaborative environment that’s more start-up than big company. We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic environment. If you have a quality-focused, customer-obsessed industry background which carries with it experience of working in a fast-paced, ever-changing and ambiguous environment (such as manufacturing, the military, or engineering for example), we'd love to hear from you.
Key job responsibilities
- Overseeing the operation that focuses on the Amazon Logistics operation.
- Support your team in daily management of the station, including allocating labor, leading meetings, assigning job duties, and excellent organizational skills.
- Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
- Continuously utilize software and hardware tools to ensure normal day-to-day operations.
- Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions.
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement, or lean techniques experience.
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Hiring company
Amazon
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