In Room Dining Supervisor
Job details
About Us Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to forward-thinking flavors that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted, and ridiculously personal. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests. We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Our hotel is only as good as the people it employs, so if you’re passionate, focused, and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe. About Kimpton Riyadh Located in King Abdullah Financial District, set in the heart of the Saudi capital, 22 kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East, bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options. An In Room Dining Supervisor plays a crucial role in managing the hotel's room service operations to ensure guests receive exceptional service. Here are the typical day-to-day activities for this position: Day-to-Day Activities of an In Room Dining Supervisor
- Supervising Staff:
- Leading and mentoring the in-room dining team to ensure high standards of service.
- Conducting briefings and training sessions to keep the team informed and motivated.
- Overseeing Service Operations:
- Monitoring the preparation and delivery of in-room dining orders to ensure timely and accurate service.
- Ensuring that all orders are presented according to the hotel's standards.
- Guest Interaction:
- Handling guest inquiries, requests, and complaints related to in-room dining services promptly and professionally.
- Ensuring that guests receive exceptional service and addressing any issues that arise.
- Quality Control:
- Inspecting food and beverage items before they are delivered to guests to ensure they meet the hotel's quality standards.
- Coordinating with the kitchen staff to ensure timely and accurate order preparation.
- Inventory Management:
- Monitoring inventory levels of food, beverages, and supplies used in in-room dining.
- Placing orders and coordinating with suppliers to ensure timely delivery of goods.
- Administrative Tasks:
- Preparing and submitting reports on in-room dining operations, including sales, inventory, and staff performance.
- Maintaining accurate records of all transactions and activities.
- Ensuring Compliance:
- Ensuring that all in-room dining operations comply with health and safety regulations.
- Conducting regular inspections to maintain hygiene and safety standards.
- Event Coordination:
- Assisting in the planning and execution of special in-room dining events and promotions.
- Coordinating with other departments to ensure seamless service during events.
- Strong Leadership Skills:
- Ability to lead and motivate a team to achieve high standards of service.
- Attention to Detail:
- Ensuring that all aspects of in-room dining service are impeccable.
- Organizational Skills:
- Managing multiple tasks and maintaining detailed records efficiently.
- Communication Skills:
- Communicating effectively with staff, guests, and suppliers.
- Problem-Solving Skills:
- Addressing and resolving issues promptly and effectively.
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