Job details
Provide a Quarterly facility assessment report covering the entire college. Supervise the service providers' daily activities, attendees, performance, response time, etc. Prepare a weekly report for the service providers’ performance, quality of work & problems. Prepare regular reports on all maintenance activities. Monitor facilities throughout their warranty period for deficiencies. Conduct non-routine maintenance activities as needed in compliance with Health and Safety regulations. Provide support to the General Services and Projects team as needed for facilities projects. Maintain current facilities records and files. Monitor the KPI’s & SLA’s parameters of the service providers and maintain records, reporting in a timely manner. Perform customer satisfaction surveys twice a year and prepare a service improvement plan based on complaints root cause analysis; monitor results monthly and report to the facility engineer for action. Provide required support and follow up regarding campus needs such as setups, events, exams, and day-to-day activities and complaints. Monitor and follow up on complaints and request logs related to facilities maintenance. Coordinate with Health and Safety as needed for maintenance activities. #J-18808-Ljbffr
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Hiring company
Emirates General Services Enterprise
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