Customer Sales Agent
Job details
Maintain updated knowledge of all products and services in order to provide adequate education/information to customers.
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Cross sell other products and services
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Make product and service suggestions to meet the customer's specific needs
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Promptly respond and attend to customer questions and requests.
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Answer customer questions and provide information to resolve any issues
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Obtain necessary information from customers to adequately process their request
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Document important customer information for future reference
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Collect and record customer feedback and information, and share with appropriate departments and team members
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Generate interest in new products or services and connect customers with salespeople when required
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Foster and maintain relationships with customers to improve our retention rate
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Attend all required customer service-related meetings
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Perform mathematical calculations regarding sales and inventory.
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Daily, Weekly & Monthly Reporting of activities/Tasks
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Other tasks as instructed by the management.
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