Senior technical support engineer - australia

Senior Technical Support Engineer - Australia Location: Remote - Australia Cribl does differently. We are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company, we believe in empowering our employees to do their best work, wherever they are. About the Opportunity Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. What You’ll Accomplish: Develop a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support to our Enterprise customers across various channels such as Slack, email, online meetings, etc. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. Provide and document knowledge in the form of knowledge base tech notes and articles. What You’ll Bring: BS degree in Computer Science or similar degree, or equivalent work experience. 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. Passionate about working on complex technical issues. Expert-level troubleshooting, problem-solving skills, and critical thinking. Excellent client-facing skills, excellent written and verbal communication skills. Experience with Linux, AWS, Azure, and Networking. You currently live in Australia. Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, Log Stash and/or other related observability technologies. Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. Interested in joining the Cribl herd? Learn more about us at cribl.io/about-us . #J-18808-Ljbffr