IT Technician

The primary responsibility of this role is to plan, manage and administer the acquisition, development and maintenance of hardware, software, and systems to ensure that the infrastructure for the group companies is continuously improved to serve its employees and clients effectively. Management of the IT Technicians on sites and to ensure that targets are reached as per budget. Key Responsibilities:

• Create project plans and ensure overall team executes plans effectively to meet the needs of the intended audience
• Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance
• Assist with install, upgrade, support and troubleshoot for printers, wireless networks, and peripheral devices (scanners, mobile/smart phones) related to desktop infrastructure, computer hardware and any other authorized peripheral equipment
• Assisting with install, upgrade, support and troubleshoot Enterprise Applications
• Work with vendor support contacts to resolve technical issues within the environment
• Patch and vulnerability management on all IT Assets
• Participate in hardware and software reviews and recommend purchases and vendors
• Develop business and user requirements for internal use or for procurement purposes
• Recommend new software and hardware based on the needs of the business and developments in the technology sector
• Lead and supervise Information Technology projects
• Familiarize end users with basic software, hardware, and peripheral device operation
• Server data storage management (including backups)
• Collaborate with Head office and remote IT teams to resolve complex technical problems and implement effective solutions

• Keep track and report on software licenses expiry dates. Assisting Management in developing, directing, and implementing an integrated IT strategy, in order to promote the company and its vision
• Monitor and maintain hardware and software inventory. This includes Cloud servers and On-premises servers
• Office 365 cloud services configuration and administration
• Keep track and report on software licenses expiry dates

• LAN and WAN monitoring of all sites
• Daily reports of Wifi Links across all sites
• Remote support IT Technicians on network outages on all sites
• Cyberoam firewall management
• VPN management

• Ensure that CCTV is operational and functional
• Monitor CCTV backups

• Onsite PABX configuration
• VOIP configuration – HO

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• CompTIA A+ or CompTIA Network certificate (advantageous)
• 7 to 10 years of experience in IT support or a related field
• Experience with networking, systems administration, hardware/software troubleshooting, and IT infrastructure
• Proficiency in operating systems (Windows, macOS, Linux)
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills