Customer Service Officer

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work here: Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What’s your mission? Attend to phone-in enquiries and/or emails and correspondences from the Public and provide personalized services to customers in a timely, efficient and professional manner Handle and manage escalation issues proficiently Perform any other duties assigned by management within your employment category for the effective implementation and maintenance of the Quality Management System of TDCX. Requirements: Candidate must possess at least a GCE ‘O’ Level or Diploma Preferably with 2 years of working experience in the related field Proficient in MS Office applications with excellent keyboard skills Possess good customer handling skills with a positive mindset Team player who can adapt in a fast-paced environment Strong time management skills and motivation to exceed expectations Comfortable working with computers and multiple systems Excellent verbal and written communication skills in English and the language of the supporting market Who is TDCX? TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, clients, and community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX. #J-18808-Ljbffr