Community Associate (Workstation) (12-Months Contract, On-Site)

Company description: Retail and Advertising Solutions & Services Partner Stellar Lifestyle is the largest managing agent of retail and advertising spaces in Singapore's rail network. We create vibrant transit destinations through continuous innovation and a desire to make our everyday touchpoints better. Our expertise also includes retail mall management, outdoor media & digital advertising solutions, and digital engagement platforms. Job description: Job Purpose The candidate will report to the Manager of Centre Operations. The shortlisted candidate will be a main point of contact for all our members, with the goal of delivering a strong community spirit through operational excellence while ensuring the office maintains high occupancy. The candidate must ensure compliance with all SMRT group policies, processes, procedures, guidelines, manuals, and code of conduct. Responsibilities Centre Operations & Customer Service Ensure the office is maintained in a clean and defect-free condition at all times by conducting daily walkthroughs of the office to identify areas for improvement and maintenance. Work together with the Centre Manager in rolling out best practices and process improvements to benefit service efficiency and members' experience. Maintain the highest level of customer satisfaction to all existing and potential customers. Ensure a warm welcome and fond farewell for all members and visitors to the office. Manage all walk-ins and any queries coming in through the office. Encourage participation and use of the Staytion platform. Manage members' and office mail and packages. Create a Conducive Community Conduct office tours and upsell space to prospective members according to their needs. Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards. Refer prospective or existing members to the Sales team based on their specific needs. Qualifications & Work Experience Able to work under pressure in a fast-paced environment. Have prior experience in a sales or business development related role (preferably in co-working). Excited about working with numerous people across cultures day to day. Excellent communication and presentation skills, verbal and written. Demonstrate integrity, responsibility, and good work ethics. Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint. Strong capability to prioritise, multi-task, delegate, and work effectively with minimal supervision. Ability to consistently meet deadlines. Self-directed with a high level of initiative and a ‘can do' attitude. #J-18808-Ljbffr