Food Server

Roles and responsibilities

• Greet and welcome guests as they arrive
• Take orders and deliver food and drinks accurately and promptly
• Answer menu questions and provide recommendations
• Ensure a clean, welcoming dining area
• Work with kitchen and bar staff to ensure smooth service
• Handle guest concerns professionally and promptly
• Suggest daily specials and upsell menu items when appropriate

• Minimum 1-2 years experience in customer service or F&B field
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment

Greeting and Seating Guests

• Welcome customers warmly when they arrive at the restaurant and escort them to their tables.
• Provide menus and inform guests of the day's specials or any notable menu items.

Taking Orders

• Take food and beverage orders from customers, ensuring accuracy and clarity.
• Provide recommendations to guests, answer questions about menu items, and accommodate special dietary requests.
• Ensure that orders are entered into the point-of-sale (POS) system or relayed to the kitchen accurately.

Serving Food and Beverages

• Serve food and drinks to customers in a timely and professional manner.
• Ensure that all food and beverage items are delivered correctly, including any special instructions such as modifications or dietary restrictions.
• Clear empty plates, glasses, and utensils promptly to maintain a clean and tidy dining area.

Customer Service

• Maintain a friendly and attentive attitude toward customers throughout their meal.
• Check in with guests during their meal to ensure satisfaction and address any concerns or additional requests.
• Respond to any customer complaints or issues with a calm and professional attitude, ensuring customer satisfaction.

Maintaining Cleanliness

• Keep tables clean and tidy by wiping down surfaces after guests leave and between courses.
• Ensure that the dining area is organized and that the floor and service areas are clean.

Setting Up and Closing the Restaurant

• Set tables with clean linens, glassware, utensils, and condiments before guests are seated.
• Prepare the dining area for the next set of customers by resetting tables, cleaning up, and organizing service areas.
• Assist with closing procedures, which may include cleaning, restocking supplies, and ensuring the restaurant is ready for the next shift.

Handling Payments

• Present the check to customers and process payments, whether in cash or through card transactions.
• Ensure that the customer’s payment is handled accurately, including giving back the correct change if applicable.

Collaboration with Team Members

• Work closely with other team members, including kitchen staff, bartenders, and other food servers, to ensure smooth operations and high-quality service.
• Communicate effectively with the kitchen to ensure special requests and modifications are understood and executed correctly.
• Help with refilling drink orders, bringing bread or water, and assisting colleagues during busy periods.

Promoting Specials and Upselling

• Promote daily specials, drinks, and desserts to customers to enhance the dining experience and increase sales.
• Upsell items by suggesting complementary items, such as appetizers, drinks, or desserts.

Adhering to Safety and Health Regulations

• Follow food safety standards, including handling food and beverages with care, maintaining proper hygiene, and keeping personal cleanliness.
• Adhere to workplace safety guidelines and restaurant policies, ensuring a safe environment for both customers and staff.

Desired candidate profile

• Customer Service : Strong interpersonal skills to interact with guests in a positive, friendly, and professional manner.
• Multitasking : Ability to juggle multiple tasks at once, such as taking orders, serving food, and attending to different tables, without sacrificing quality or service.
• Communication Skills : Clear and effective communication with customers, kitchen staff, and other team members.
• Attention to Detail : Ensuring that all orders are correct, including any special requests or dietary restrictions.
• Physical Stamina : Ability to stand for long periods, walk quickly, and carry heavy trays of food or drinks.
• Problem-Solving : Ability to handle customer complaints or concerns promptly and professionally.
• Teamwork : Ability to work in harmony with other restaurant staff, including kitchen personnel, bartenders, and other servers, to ensure smooth operations.
• Knowledge of Food and Beverage : Basic understanding of the menu, ingredients, and preparation methods to answer customer questions and offer suggestions.