Housekeeping Team Leader
Full time
at AccorHotel
in
Online
Posted on January 18, 2025
Job details
- Conducts daily briefing for Room Attendants.
- Conducts daily inspection of employee grooming.
- Inspects all guest rooms, corridors, and pantries on a daily basis to ensure the highest standard of cleanliness.
- Conducts on-the-job training for all Room Attendants.
- Maintains effective employee relations.
- Checks and maintains equipment and machines used.
- Prepares job orders and coordinates with Engineering for follow-up.
- Ensures special attention is given to VIP rooms.
- Attends daily briefing with EKH/AEH in Housekeeping.
- Reports any sick irregular guest and any stranger in guest corridors to the Housekeeper Security Office immediately.
- Proper handover and takeover of the incoming and outgoing shifts to be handled well.
- Reports all Lost & Found items to Housekeeping.
- Prepares discrepancy reports for the front office.
- Conducts fumigation for the rooms and floors.
- Follows up on Do Not Disturb rooms.
- Prepares inventory for room linen.
- Notifies Housekeeper of any damage caused by guests.
- Checks and follows all maintenance reports if the work is incomplete.
- Waters and changes all flowers as per schedule requirement.
- Ensures that all flower arrangements look pleasant before delivery to the rooms.
- While inspecting guest rooms and other areas, there should be an eye for detail.
- Daily physical inspection of occupied, vacant, and checkout rooms to be done at 1300 hours.
- Ensures maid trolleys are parked well in the guest corridors and while cleaning rooms, the trolleys must be parked properly at the guest room entrance.
- Monitors the Key Issue no. 3 / Entering/Leaving a guest's room as followed by the room attendant.
- Responsible for the cleanliness, maintenance, property, and hygiene of guest rooms, corridors, and service areas.
- Oversees the work of PA attendant.
- Handles all service matters to guests in the station.
- Responsible for supervising the activities of Room Attendants.
- Checks all checkout rooms and guest rooms.
- Vocational or Degree in any field.
- Minimum 2 years in a similar role within a 5-star hotel.
- Strong ability to lead, motivate, and manage a team effectively.
- Excellent verbal and written communication skills to coordinate.
- Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities.
- Strong focus on guest satisfaction and service excellence.
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