Reservations Manager
Job details
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.
Experience required:
Experience leading a Reservations Team for at least 5 years for an inbound tour company/destination management company
Excellent knowledge of Southern and East Africa
MS Office, Tourplan and Wetu
Duties include:
Maintain excellent customer/client relationships
Deliver on and exceed sales targets as per business expectations
Monitor the quoting and operational accuracy of the team
Ensure operational excellence daily
Monitor workload distribution
Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness
Guide the team to achieve goals
Build up and maintain a high level of motivation and team spirit
Be approachable and supportive
Demonstrate an understanding of the concepts cost, profit, net and gross selling prices
Be aware of our competitors’ products
Travel occasionally on educational and familiarization trips to Southern Africa, report back and provide training to the team
Demonstrate excellent communication skills and customer care
Support the decision-making process of management by giving input
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