IT HELPDESK SUPPORT - Red Hat Linux certification

IT Helpdesk Support - JD   About the Role: We are seeking a Helpdesk Technician to provide intermediate-level IT support (Tier 1.5) for both Windows and Linux environments. The ideal candidate will have experience troubleshooting software, hardware, and networking issues, ensuring exceptional end-user support in a dynamic 24x7 remote setting. Key Responsibilities: Provide technical support for Windows and Linux systems , including troubleshooting user issues via phone, email, and chat. Manage tickets and escalate issues as required, ensuring resolution within SLA timelines. Handle Major Incidents (MIs), ensuring proper communication, escalation, and resolution using the ITIL framework. Perform system administration tasks, including Active Directory user account management, password resets, and access provisioning. Assist with Office 365 configuration and support. Resolve hardware and software issues virtually, including VPN connectivity, network troubleshooting, and printer issues. Document solutions in a knowledge base and contribute to process improvements. Collaborate with cross-functional teams to resolve recurring technical problems. Required Skills and Qualifications: Red Hat Linux or any similar Linux certifications. Intermediate experience in supporting Windows and Linux operating systems. Hands-on experience with: Active Directory for account management. Office 365 administration. Ticketing systems (e.g., ServiceNow). Ability to handle and manage Major Incidents (MIs) effectively. Knowledge of VPN configuration, basic network troubleshooting, and remote support tools. Ability to work effectively in a 24x7 rotational shift environment. Strong communication and problem-solving skills. Preferred Skills: Experience with Azure AD and VMware technologies. Familiarity with Shell scripting for Linux environments. (O365) ITIL Certification is a plus. Why Join Us? Opportunity to gain experience in a global 24x7 support environment with exposure to cutting-edge technologies across Windows and Linux platforms. Continual education: We believe in personal and professional growth and provide Udemy Business for self-study, enabling you to enhance your technical and soft skills at your own pace. A supportive, collaborative, and team-driven culture that values knowledge sharing and mentorship. Access to career growth opportunities with exposure to Major Incident Management, system administration, and advanced troubleshooting. Be part of an organization that encourages innovation, recognizes achievements, and fosters a learning-oriented work culture. Gain valuable experience in handling critical incidents (MIs) and collaborating with global IT teams. 2 openings: Loc: Chennai Shift: Rotational and 24x7 Exp: 8 to 12 yrs Cost: 8 to 16 LPA max Expected joining time: 15 days to 45 days max Interested profiles can share their CV to hr@athenatec.com