Technical Assistant

Consolidating

HeroTel is consolidating the WISP market in order to provide fast internet to the entire South Africa at affordable prices.

Partnering

By partnering WISP's and working together we can bring premium Internet to all South Africans at a much faster rate than currently provided.

Helping

Through helping the WISP we can help the customer. We provide a personalised user experience with local call centres and immediate personal response. No more computer voices on national call centres or waiting 2 weeks for service.PURPOSE OF THE ROLE:

The Technical Assistant's main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems.

Key Performance Areas would include, but are not limited to:

Site Survey: Assist with signal scan and throughput tests to High site.

Assist with taking photos of location for CPE bracket, cable run, plug, PoE and router locations. Callout Repairs: Tidy and clean up after job completion.

Assist with site inspection for possible future problems, i.e. trees in the way.

Take photos. Installation: Mount brackets, and cable hooks as required and indicated by Senior Technician.

Install cable runs as indicated by Senior Technician.

Tidy and clean up after job completion. CPE Recovery: Remove relevant equipment and clean up. Vehicle: Ensure all tools and equipment are neatly organized inside the vehicle.

Ensure daily stock is loaded.

Ensure backup stock levels are maintained in the vehicle.

Ensure that the vehicle is stocked with all necessary consumables needed.

The successful candidate must have the following experience/skills:

A valid driver's license is essential.

Good working knowledge of hand and power tools used in this position.

Must have basic computer skills.

Self-disciplined, motivated and organized.

Must be a team player.

Must be presentable, reliable and punctual.

Ability to understand and follow instructions.

Must be medically fit and follow all Health and Safety procedures.

Ability to work in all weather conditions, confined spaces, isolation.

Must be able and willing to work at heights and under pressure.

Must be able to work independently and also in a team.

Willingness to work overtime.

Previous experience in a similar work environment is advantageous.

Have a good understanding of the equipment used for installations.

Able to follow and prioritize tasks according to instructions given by Install team.

Must show pride in work ethic and company property.

Efficient time management.

Education Requirements:

Grade 12.

Any specialized certifications or training would be an added advantage.