Civic Services Clerk
Job details
What we do
The Department of Home Affairs offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Africa. The Departments core functions are:
Civic Service:
Maintaining the National Population Register (NPR)
Managing the birth, marriage and death records
Determining and granting citizenship
Issuing travel documents and passports
Issuing identity documents (ID)
Immigration:
Administering admissions into the country
Determining the residency status of foreigners and issuing permits thereof
Custodianship of refugee affairs
Inspectorate
Policy directives
CENTRE :
Eastern Cape: Large Office: Gqeberha Ref No: HRMC 46/24/9a (1 Post)
Eastern Cape: PSP: Middelburg Ref No: HRMC 46/24/9b (1 Post)
Eastern Cape: PSP: Cala Ref No: HRMC 46/24/9c (1 Post)
Free State: Large Office: Bloemfontein Ref No: HRMC 46/24/9d (1 Post)
Free State: PSP : Bothaville Ref No: HRMC 46/24/9e (1 Post)
Free State: Medium Office: Sasolburg Ref No: HRMC 46/24/9f (1 Post)
Gauteng: Medium Office: Roodepoort Ref No: HRMC 46/24/9g (1 Post)
Gauteng: Medium Office: Alberton Ref No: HRMC 46/24/9h (1 Post)
Gauteng: Medium Office: Randburg Ref No: HRMC 46/24/9i (1 Post)
Gauteng: Medium Office: Carletonville Ref No: HRMC 46/24/9j (1 Post)
KwaZulu-Natal: Medium Office: Eshowe Ref No: HRMC 46/24/9k (2 Posts)
KwaZulu-Natal: Medium Office: Ngotshane (Pongola) Ref No: HRMC 46/24/9l (1 Post)
KwaZulu-Natal: PSP: Greytown Ref No: HRMC 46/24/9m (1 Post)
Limpopo: Large Office: Polokwane Ref No: HRMC 46/24/9n (3 Posts)
Northern Cape: Large Office: Kuruman Ref No: HRMC 46/24/9o (1 Post)
North West: Large Office: Klerksdorp Ref No: HRMC 46/24/9p (1 Post)
Western Cape: Medium Office: Somerset West Ref No: HRMC 46/24/9q (1 Post)
Western Cape: Medium Office: Belville REF NO: HRMC 46/24/9r (1 Post)
REQUIREMENTS :
A qualification in Public Management, Public Administration, Operations Management, Business Management, Management or Administration at NQF level 6 recognised by SAQA. Completion of the Cadet or Internship programme within the Department of Home Affairs will be an added advantage.
Knowledge of all relevant public service and Departmental Legislative Frameworks. Knowledge of Civic Services Regulatory Frameworks. Knowledge of fraud prevention. Knowledge of the Batho Pele Principles. Willingness to work extended hours.
Required skills and competencies:
Client orientation and customer focus. Excellent interpersonal skills. Problem solving and conflict management. Analytical skills. Telephone etiquette. Good written and verbal communication skills. Conscientious. Professionalism. Computer literacy. Patriotism, Honesty and Integrity.
DUTIES :
The successful candidates will be responsible for, amongst others, the following specific tasks:
Process Civic Service applications and issue documents in line with standard operating procedures. Administrate the provision of safe and secure enabling documents as it relates to citizenship, births, marriages, death, travel documents and passports. Provide administrative support in the office.
Attend to enquiries and perform online verifications. Contribute to the transformation of the Local Office into a digital-first organisation.
Implement governance processes frameworks and procedures. Contribute to the effective and efficient management of resources within the Office. Provide prompt and professional customer service.
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