Support Services Engineer

Register your interest and we will keep you up to date with our latest opportunities. You can also update your profile and manage your applications. Are you seeking a supportive team, growth, and development to increase your knowledge and skills? Supporting staff and students, this opportunity will allow you to grow and develop more tools for your technology tool belt with exposure across a vast range of systems and opportunities for professional development. Being part of the IT Support Services team, you can display your skills across multiple technology stacks, be part of MIT's technology transformation, and experience varied projects.

Key Responsibilities:

• Assisting MIT users on a day-to-day basis, troubleshooting and providing advice.
• Deployed across multiple campuses to support audio-visual equipment, providing first and second level support to our staff.
• Ensuring that the supporting hardware, infrastructure, and environments that make up the network technology stack deliver.
• Ensuring quality and currency of documentation.
• Providing 1st and 2nd level subject matter expertise support for services that utilize the Support Services Systems through root cause analysis, education, and training.

Predominantly you will be working from campuses in Manukau and Otara. On a needs basis you will travel to support our other sites in Auckland and Warkworth. We have a cohesive team culture that is collaborative and supportive which values genuine people who care for others, are approachable, and strive for excellence. Team fit is important - if you are proactive, agile, eager to learn, and remain calm under pressure you will enjoy this role where every day provides new challenges.

Minimum Requirements:

• Sound knowledge and experience in client operating systems such as Microsoft Operating Systems including Windows 10.
• Knowledge and experience of Audio-Visual Technology.
• Confident with Microsoft 365 Support.
• Ability to discuss computing issues in layman's terms and a can-do attitude. A full driver's license is required to support our multiple campuses.

Kua herea matou ki te whai i te tuturuta Nga o Te Tiriti O Waitangi. We are committed to creating and maintaining a culturally sensitive work environment in relation to Te Tiriti o Waitangi. MIT is committed to ensuring our workforce reflects the diversity of our tauira (students) and the rich cultures represented within the local community we serve. We know how important it is for our tauira and kaimahi (staff) to have their culture and values reflected in our way of working and in the people we recruit. Seeking the next step in your Technology career? Apply Now! Press the Apply Now button to review the job description and apply. Please include in your cover letter a summary of work experience relevant to the role. Job Reference: 28747 Applications Close: Wednesday, 22nd January, 2025 This role has also been identified as a potential redeployment for kaimahi who have had their position impacted. To be considered for this role, applicants must be eligible to work in New Zealand. This includes New Zealand citizens, permanent residents, and holders of a valid work visa. Please ensure you meet these requirements before applying. #J-18808-Ljbffr