848 - M365 Technical Advisor - Proactive Trials Nurturing Dutch
Full time
at Upwork
in
Online
Posted on January 17, 2025
Job details
- You will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools to Italian customers.
- These questions will come through chats and phone calls.
- The ticket needs will vary depending on the request; they typically include questions surrounding the admins knowledge of the M365 web application registering and buying domains downloading and installing Office and using the M365 feature set.
- You must have Windows 10 Pro (with the latest updates installed) on your device excellent English speaking and writing skills a work environment conducive to the job (with internet speeds of 25 Mbps or greater thats not in a shared location) a microphone/headset with noise cancellation system webcam capability and must be available immediately.
- Were looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture and have familiarity with technical support.
- You should demonstrate technical drive relationshipbuilding to create reinforce motivate and guide customers fellow freelancers and partners.
- Verbal and written proficiency in both English and Dutch languages.
- Advisory or technical implementation experience
- Strong consultative skills in a Microsoft 365 environment
- MVPs MCTs MCSAs MCSEs certifications are highly preferred but not mandatory.
- RAVE experience (a plus but not required)
- Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement): Device Specifications: * Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools * Windows 10 Pro (latest updates installed)* Minimum of 8 GB RAM (16 is recommended)* Core i3 processor (i5 is recommended)* Minimum of 256GB Hard disk (256 SSD is recommended)* LAN (local access network) required For security requirements freelancers will not connect to the provided systems and tools using WiFi. * A minimum of 25 Mbps download speed & 10 Mbps upload speed * No 3rdparty antivirus software installed * Media devices that are Teams compliant * Microphone/headset with background noise canceling (not a phone headset)* Webcam preferably compatible with Windows Hello Technology
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