Remote Technical support

The Technical support specialist is Responsible for providing technical assistance for cases raised telephonically or system generated as well as queries received in the technical department ● Provides a Technical Help Desk service to clients. ● Provides telephonic and internet-based support to External clients and Internal staff to resolve technical queries; ● Performs customer relationship management to ensure all existing customers receive differentiated service excellence. ● Performs internal administrative management of existing client databases through interrogation of system information. ● Ensures technical issues are identified and resolved promptly. Builds and maintains business relationships with existing clients through service excellence ● Ensure all queries are validated before escalating ● Follow up on all escalated queries raised ● Assist with any problems experienced during Commissioning ● Assist with commissioning when required ● Perform any related duties as assigned by management ● Matric with good mathematics results ● Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers; bilingualism preferred ● Must be able to work under pressure and meet deadlines, while maintaining a positive attitude; ● Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. ● Attention to detail and ability to analyse data. ● Own transport required Salary is negotiable. The post Remote Technical support appeared first on freerecruit.co.za .