Team Leader: Internal Sales (Falcon)

DUTIES AND RESPONSIBILITIES OF THE JOB Management of Internal Sales Office

• Ensure the smooth running of the internal sales office at all times.
• Assist Internal Sales Coordinators with queries and provide resolutions.
• Handle telephone inquiries, order reception, pricing, and quote assistance to Regional Sales Managers.
• Oversee Internal Sales staff training, ensuring they remain up-to-date on their roles.
• Maintain the highest level of service to all customers, internal and external.
• Supervise and motivate employees, providing constructive feedback.
• Manage employee performance and development, including succession and personal development plans.

• Ensure accurate and up-to-date price lists are maintained and communicated.
• Oversee import implement quotes and sign-off.
• Review quotes, repairs, and invoicing for dealer repairs in a timely manner.
• Coordinate pre-season orders and rebate handling.

• Ensure accurate and timely reporting from the Internal Sales department.
• Monitor filing and signing of delivery and credit notes.
• Support National Product Manager and assist with backorder management and reporting.
• Generate and check monthly and daily sales reports.

• Ensure warranties are processed in accordance with company policy.
• Oversee warranty claims, from customer order to resolution.

• Update age analysis and follow up on overdue receipts.
• Manage credit limits, debtor queries, and FICA compliance.
• Liaise with ACS and Legal regarding debtor and FICA matters.

• At least 3 years in a similar role within the agricultural market, telesales, and administration, with 2 years' experience in debtor management.
• National Senior Certificate
• Computer Literate.
• Strong attention to detail and commitment to maintaining accuracy and accountability in all aspects of the job.
• Ability to work independently and in a team environment.