Desktop Support

1. Operating Systems:

1. Proficiency in Windows (10, 11) and macOS.
2. Mobile OS (iOS and Android).
3. Patching and upgrading OS using tools.

1. Troubleshooting desktops, laptops, printers, mobiles, and other peripherals.
2. Basic understanding of hardware replacement and upgrades.

1. Knowledge of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
2. Setting up and configuring network devices (e.g., routers, access points).

1. Identifying and resolving software compatibility issues.
2. Troubleshooting Office 365 applications like Outlook issues.

1. Experience with tools like Quick Assist, Manage Engine products, MDT, SCCM, or Microsoft Remote Desktop.

1. Basic knowledge of antivirus tools, firewalls, and security best practices.
2. Awareness of endpoint protection tools like Kaspersky or Intune.

1. Creating, updating, and managing user accounts.
2. Understanding of group policies and permission settings.
3. Understanding of a Domain network.
4. Understanding of DHCP.

1. Basic understanding of incident, problem, and change management processes.
2. Managing devices through tools like Intune, SOTI, AirWatch, or any other platforms.

1. Knowledge of backup tools and restoring data for end users (iPhone, Laptop, Desktop, Mac OS).
2. Data recovery from encrypted devices.
3. Replace laptop and mobile with data transfer.

1. Ticketing systems like ServiceNow, Symphony, or ManageEngine Service Desk Plus.
2. Familiarity with asset management tools.

1. Familiarity with cloud platforms (Azure, AWS).
2. Scripting knowledge (PowerShell, Bash, VB, or Python).