IT Officer - Secondary Sales Help Desk

IT Officer - Secondary Sales Help Desk
Tapal Tea (Pvt.) Limited, Pakistan

• Closely coordinate between Secondary Sales Corporate user & Regional Support team
• 2nd line support for Secondary Sales System Coordination point for Regional Support Team
• Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
• Ensure Backup & Maintenance activities at distributors
• Deployment, issue tracking & resolution management
• Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
• Update all regional helpdesk for new functionality & control plans
• To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors .
• To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
• To track and monitor systems performance and to recommend improvement and enhancements for systems.
• To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
• Deployment of SndPro at distributors.
• Software updates and new releases testing to ensure updated and bug-free software at distributors.
• Preparation of installation & user guides for new features/modules
• MIS operations and helpdesk support

Job Specification