Senior system engineer

Senior Systems Engineer Enhance your career and play an integral role as a Senior Systems Engineer operating within our Annuity Services team. Provide senior level support and collaborate with internal and external clients working with an employer who genuinely values the growth and wellbeing of their team. What We Do: Subnet is a South Australian owned and managed I.T. company, partnering with organisations to provide a vast range of technology solutions. Subnet have been a trusted I.T. partner for organisations for over 20 years, providing services to over three hundred customers across South Australia. Subnet does not believe in a “one-size-fits-all” solution. We take the time to thoroughly investigate each customer’s needs, design a bespoke plan and equip them with the support they need to protect what is most important to them. Customers and their employees can rest easy knowing our fully qualified team of helpdesk operators, systems engineers, solutions architects, and business development professionals are standing by, ready to help. Subnet provides a point of difference and can leverage our experienced staff, relationships with vendors and partners in the I.C.T. industry.  Why Work at Subnet? Subnet fosters an inclusive and supportive team environment, coupled with numerous employee benefits programs that deliver real value for all our staff. At Subnet, we are all about YOU. We give YOU flexibility to work from home, choose technology that suits YOU to use in your role, choose from a list of extra benefits that suit YOU, we will give you time and budget for study and training that will benefit YOU. You can even choose your own attire and wear the brand the way YOU like it. We have a strong emphasis on positive company culture, our employees’ wellbeing and aligning to core company values while allowing all staff regular opportunities for guidance, open discussion, and feedback. About the Role: Based in Forestville, this is an opportunity to make a big impact working for a successful, market leading I.T. Service Provider. This role maintains a focus working on overcoming general I.T. issues, facilitate change and providing solutions for our managed clients. You will have a collaborative team of professionals to bounce ideas and escalate complex issues to.  This position operates within the annuities area of our Services Team to provide excellent customer service in a variety of I.T. requirements, from general support through to opportunities for consulting over all of the technologies Subnet employ for solutions. What you’ll be doing:

• Creation and support of a wide range of general I.T solutions over Subnets client base.
• Troubleshoot and problem-solve technical faults to identify and diagnose issues logically by either telephone, email, chat, script, remote login or onsite where applicable.
• Act as an internal escalation point within the Services Annuity Team.
• Provide an excellent level of customer service to our internal and external customers by providing the appropriate support response, friendly communication, and technical knowledge.
• Contribute to the implementation, maintenance, and enhancement of client infrastructure environments.
• Prioritise and manage workload efficiently, effectively, working autonomously and as a part of a team ensuring SLA’s, KPIs and CSAT targets are met.
• Train and mentor junior staff via service ticket escalation and in house training sessions.
• Maintaining documentation.
• Maintain a working knowledge of emerging information technologies, specifically those utilised in the Managed Services space.

What you’ll bring to us:

• Previous experience implementing and supporting a range of technologies commonly used in client environments including Microsoft 365 including Exchange Online, Teams and SharePoint, Microsoft Azure, Microsoft Intune including Autopilot, Citrix Virtual Apps/Desktop/PVS/ShareFile, Windows Servers, AzureAD /AD, Server hardware, tape, backup storage and virtualisation (Lenovo/IBM, HPe, VMWare, Hyper-V etc). Wired/Wireless networks and NG Firewalls (Cisco, Fortinet, Aruba etc). Cyber security tools and frameworks. 
• Demonstrated experience fielding all levels of general support calls from customers in proactive and reactive environments.
• Strong ability to quickly identify and diagnose issues logically in a short time frame with excellent problem solving and technical troubleshooting skills. 
• Superior interpersonal skills particularly in the area of client management and the ability to take ownership of client issues. 
• Positive attitude and a willingness to develop your technical skills to progress your professional career. 
• A demonstrated attitude of ownership and accountability. 
• Previous experience working for an M.S.P. is highly desirable. 

If you are looking for an opportunity to make a difference with a company who invests in their people and you want to further grow and enhance your technical skills, then this role is perfect for you, and we’d love to have you on the team!  Subnet are committed to fostering an inclusive workplace where individuals of all backgrounds are welcomed, valued, and supported. We encourage and invite applications from candidates who share our dedication to diversity and are eager to contribute their talents to our team. Please submit your application including a cover letter that briefly but clearly highlights why you are a good fit for this role in line with the requirements as well as a copy of your resume including two work related references.  For more information, questions, and position descriptions, please contact hr@subnet.net.au