Senior Customer Officer , Housing, Local Government, Planning and Public Works

QBuild is a commercialised business unit of the Queensland Government.  It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities. About the role You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by providing exceptional customer service and administrative support. Duties and skills involved:

• Developing and proactively managing customer accounts to promote QBuild with local customers and understand customers' existing agreements and assets.
• Collaborating with regional teams to deliver programs and projects within agreed customer requirements and ensure value-based outcomes are delivered.
• Maintaining a customer database and accurate records of customer related information to produce reports and snapshots enabling a review by senior management when required.
• Interpreting and analysing customer data to ensure visibility of future regional developments and forward plan pipeline of work, risks and issues with regional teams.
• Assessing threats and opportunities based on customer information and recommend strategic options to meet customers' expectations within QBuild's program of work and available resources.
• Undertaking strategic measures for continual improvement and output performance through regular feedback from customers and Program Managers.
• Acting as the primary point of contact for local customers for future pipeline of work and escalate programs of work or issues to regional delivery teams accordingly.
• Scheduling regular account management meetings, site visits with customers and participate actively with a strategic approach in regional customer meetings.
• Representing QBuild at state-wide customer forums displaying the readiness and proactive approaches of QBuild to meet high level of customer satisfaction.
• Reviewing and analysing aged debts that are greater than 60 days and work with the local Accounts Receivable and delivery teams on debt resolution.

Additional requirements (mandatory/desirable):

• Only use if additional details provided on Intake Form otherwise delete

How do I apply? All applicants must be eligible to work in Australia. Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:

• Resume
• Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.

If you have any questions about the position or your application please contact QBuild Careers on 07-3514 3919 or Qbuildcareers@epw.qld.gov.au ( mailto:Qbuildcareers@epw.qld.gov.au ) Applications to remain current for 12 months.              Job Ad Reference: QLD/612877/25 Closing Date: Monday, 20 January 2025