Employee Services Sr Specialist Global Mobility

• Independently manage all activities relating to global mobility activities ensuring the Global Mobility onshore teams receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with AECOM policy.
• Work with autonomy and apply critical thinking. Make decisions on medium to high complexity issues as required.
• Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy.
• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgency of requests.
• Responsible for ensuring quality standards and SLAs are met.
• Support team members in addressing routine issues within the assigned processes ensuring escalation as required to ensure timely and accurate resolution of issues.
• Responsible for medium to high complexity and oneoff tasks including producing cost estimates assignment letters hypothetical tax calculations and initiation and tracking of visa expiry dates via AECOMs immigration provider in compliance with service level agreement process policies and procedures.
• Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.
• Responsible for the accurate and timely resolution of all queries ensuring complex issues are escalated for timely resolution as required.
• Work closely with payroll teams to collate compensation and benefits data for tax return season and to advise of changes in assignee benefits to ensure correct payments are made.
• Acting as main point of contact for international assignees during the tax return preparation process following up with any delinquents to collate personal information required by the tax vendor and to ensure that tax equalization payments are settled in compliance with established processes and methodologies.
• Develop and maintain excellent relationships with all key stakeholders ensure communication is effective and informative.
• Ensure the highest level of customer service is always maintained.
• Responsible for ensuring quality standards are met and maintained ensure all work is done to a high standard and that appropriate audits are undertaken as required.
• Investigate issues and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
• Responsible for ensuring compliance with service level agreement process policies and procedures.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.
• Participate in audit activities as required.
• Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage.
• Understands and utilizes all HR systems including Workday and Employee Center (including Self Service Knowledge base and Case Management) AssignmentPro Cobalt and CIGNA envoy.
• Responsible for ensuring confidentiality is always maintained.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes escalate for discussion and decision and revise documents accordingly.
• Drive process improvement initiatives to streamline processes improve customer experience and increase productivity.
• Provide input into the creation and delivery of performance reporting to business stakeholders.
• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager

Additional Information : About AECOM AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.   Freedom to Grow in a World of Opportunity  You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity diversity and inclusion a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global wellbeing program. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too. Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours. All your information will be kept confidential according to EEO guidelines. Remote Work : No Employment Type : Fulltime