Sharepoint Administrator

About Job: We are hiring a talented sharepoint Admin to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. As a sharepoint Admin in the Global Architecture team, you’re at the core of one of the largest services in our global organization. As part of a small group of technology experts, you will identify, recommend, and implement innovative solutions and best practices to continuously improve, expand and protect our core server and systems supporting multiple large services and all our associates, worldwide. Essential duties and responsibilities: As the sharepoint Admin , you will identify, recommend, and implement innovative solutions and best practices to continuously improve, expand, and protect our Core Infrastructure solutions, supporting multiple large services and all our associates, worldwide. Your experience in the IT Infrastructure industry will allow you to support migrations, integrations, and improvement projects, related to our Core Infrastructure Services to support the growth of our businesses through, for example, mergers and acquisitions , Infrastructure modernization and maturity etc. Required skills: Total Experience: 2-5 Yrs Pune/Hybrid CTC 5 to 8 Lacs max Work Mode : Remote shift 24/7 Required Qualifications:

• Proven experience in application support or a similar role.
• Strong knowledge of SharePoint, Power BI, and Power Automate.
• Excellent problem-solving and troubleshooting skills.
• Ability to manage and resolve escalations efficiently.
• Strong communication and customer service skills.
• Experience with root cause analysis and continuous improvement processes.

Preferred Qualifications:

• Experience in leading a support team.
• Familiarity with ticketing systems and support workflows.
• Certifications related to SharePoint, Power BI, or Power Automate.

As an Application Support Team Lead, you will be responsible for overseeing a team dedicated to providing exceptional support for various applications. You will ensure timely resolution of tickets, manage escalations, and maintain high standards of ticket hygiene. Your role will involve close collaboration with customers to resolve issues efficiently and prevent future escalations through root cause analysis and continuous feedback. Key Responsibilities:

• Monitor daily team tickets to ensure timely follow-up and maintain ticket hygiene.
• Take ownership of escalations to resolve issues/requests promptly by working directly with customers.
• Identify impact and urgency of issues, scope problems, and provide guidance or troubleshooting.
• Maintain an escalation tracker, perform root cause analysis, and provide feedback to support engineers to reduce future escalations.
• Manage and create SharePoint Teams and Communication sites.
• Update and manage owner/group permissions in SharePoint.
• Restore missing files and folders using all possible methods.
• Handle changes in SharePoint Site URLs, restore SharePoint Sites, and Site Collection Libraries.
• Resolve SharePoint machine sync issues, permission access issues, and site access issues for rehired users.
• Manage tickets related to Power BI workspace management, including creating workspaces, identifying owners, and granting permissions.
• Handle configuration changes for organizations using the Power BI admin portal.
• Manage workspace creation access and the management of Premium Capacity (P1, P2), including creating and assigning new capacity ownership.
• Identify and provide access to orphaned Power Automate flows.
• Create and manage Power Automate environments.
• Manage Power Automate/Flow premium licenses and provide guidance on license costs and assignments to end users.
• Identify and reassign ownership of Microsoft Flow.