It Services Manager Crown Mines

IT Infrastructure Services Manager - Automotive Aftermarket Parts

Responsible for overseeing and managing the Company's information technology projects; coordinates phases from development to installation and acts as liaison between clients, vendors, and consultants.

Key Responsibilities

• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Plan, develop, and implement the IT budget, obtaining competitive prices from suppliers to ensure cost-effectiveness.
• Ensure that software licensing laws are adhered to.
• Research and install new systems.
• Keep up to date with the latest technologies.

Project Management

• Develop requirements, outline budgets, and schedules for information technology projects.
• Oversee all phases of projects from conception to completion, within the allotted budget.
• Complete projects by coordinating resources and timetables with user departments.

People Management

• Provide guidance and support to IT team members.
• Mentor and train new IT support staff.
• Communicate job expectations to team members.
• Plan, monitor, and appraise job results.
• Coach, counsel, and discipline employees.

Managing Business Processes

• Evaluate user needs and system functionality to ensure that IT facilities meet these needs.
• Schedule upgrades and security backups of hardware and software systems.
• Guarantee the smooth running of all IT systems, including anti-virus software, print services, and email provision.
• Provide secure access to the network for remote users.
• Secure data from internal and external attacks.
• Offer users appropriate support and advice.
• Manage crisis situations, which may involve complex technical hardware or software problems.
• Initiate, coordinate, and enforce systems, policies, and procedures.
• Verify application results by conducting system audits of technologies implemented.
• Preserve assets by implementing disaster recovery and backup procedures and information security and control structures.

Implementation of New Infrastructure

Upgrading Existing Infrastructure

Desired Experience & Qualification

Technical Management experience, Technical Understanding, Analysing Information, Informing Others, Staffing, Problem Solving, Data Centre Management, Developing Budgets, Coordination, Strategic Planning, Quality Management.

Other Qualifications

• Excellent knowledge of Server setup and clustering; Nutanix advantageous in a datacentre; Server migrations.
• Good knowledge in RDS farm; Windows RDS.
• Excellent knowledge in DNS, Local/GoDaddy/3rd party.
• Good understanding in Managed switch configurations, VLANs.
• Excellent technical knowledge of current networking technologies (LAN/WAN/Wi-Fi), protocols, and internet standards (SD-WAN, MPLS).
• Proven track record of successfully implementing operational best practices in a distribution and warehousing environment.
• Demonstrated success with productivity and cost-savings initiatives.
• In-depth knowledge of Microsoft technologies including desktop OS, server OS, and supporting services (including Enterprise Active Directory domain management and AAD, Group Policy Management, Exchange, Azure/Microsoft 365 suite, Windows server 2012r2 to Server 2022).
• In-depth knowledge of virtualization technology, concepts, and associated technologies including Hyper-V, Veeam backup and replication with DR.
• In-depth knowledge of SAN and NAS technologies.
• Good understanding of Infrastructure security, Mimecast, CheckPoint, Crowdstrike, Symantec.
• Excellent SQL knowledge will be advantageous.
• Good understanding of Dell Wyse Terminal setup (ThinOS), management, and support.

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