Assistant Manager (Japanese Business - Marketing)

Job Description & Requirements Roles & Responsibilities Lead and coordinate Special Projects such as: To enhance the service quality of the Japanese Business; To establish customer benefit services with vendors; To introduce Japanese hospitality and culture to our employees, distribution channel, clients, and society. Report in Japanese regularly to our Head Office in Tokyo. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints, and claims matters. Provide Japanese language support to staff in other departments, where appropriate. Provide administrative support. Plan and organize visitations to clients (new business/renewal/claims happenings). Develop good relationships with clients to maintain and enhance existing clients’ businesses. Plan renewal strategies for Japanese corporate clients. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines. Prepare referral forms, issue Cover Notes, and collect premiums. Maintain clients’ details and information. Job Requirements Minimum Degree Holder qualification; At least 3 years of experience in the General Insurance industry; Fluent in written and spoken English and Japanese for handling local and Japanese clients; Good understanding of doing Japanese business; Possess good interpersonal and communication skills; Able to multi-task, and is a team player, conscientious, tactful, and willing to learn new skills; Organized and has the ability to work under pressure; Able to work independently and interact with different levels of customers; Good working knowledge of Microsoft Office applications. #J-18808-Ljbffr