Customer Service Specialist (Hindi/ English)
Job details
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted via the ticketing system and live chat and will include, but is not limited to, customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Hindi and English; that's why we are looking for candidates with proficiency in both languages. Responsibilities: Handle back office tickets, and provide 7*24h online enquiries, voice, and email replies services to customers. Handle customer enquiries, advice, and suggestions via email, call, or online tools. Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. Handle customer complaints, any special cases, or ad hoc tasks. Requirements: Degree or Diploma and above. Proficient in English and Hindi. Other languages would be a great advantage for efficient collaboration with various stakeholders in the company. Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply. High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and teamwork spirit. Ability to work under pressure, strong communication skills, and exceed beyond expectation. Passionate about the customer service industry and can accept to work under different work shifts, including night shift. Positive about the crypto industry. Working at Binance Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities. Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless. Tackle fast-paced, challenging, and unique projects. Work in a truly global organization, with international teams and a flat organizational structure. Competitive salary and benefits. Flexible working hours, remote-first, and casual work attire. Learn more about how Binancians embody the organization’s values. #J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
