Handover Specialist - Alzayani Investments

Minimum Requirements

• Bachelor level or equivalent (auto mechanics or equal by experience)
• Minimum 2 years of experience in automotive industry, preferably in the luxury automotive industry.

Job Summary Ensure a premium treatment, personalized care and a pressure-free experience for prospects and customers. Boost sales indirectly by providing customers with the right amount of information regarding products, service offers, features, functions, and benefits, creating the feeling of being treated uniquely. Job Responsibilities

• Checking vehicles over before the handover including fuel, body and all accessories are fitted. In addition, handover forms are ready.
• Sending Welcoming Video to customer on the day of the handover.
• Prepared and waiting to meet and greet Customer for vehicle handover.
• Provide a vehicle handover experience that exceeds all customer expectations. This includes demonstrating in full the technology within the vehicle and presenting the handover gift.
• Arranging via appointment for the second handover at the customer's place or in the showroom to assist with additional technical customer needs.
• Sending congratulatory video to customer after the delivery.
• Follow-up calls after the handover to ensure that the customer had the best experience from the dealer.
• Visiting the customer at their place or inviting them to the dealer for the second handover and presenting the second gift to the customer, ensuring that the customer is familiar with all the options of the car.
• Follow up with the customer regarding the survey.
• Keeps himself up to speed on new products (technical) features, services, brand, and competitive information.
• Keeps/increases product knowledge within the dealership at a high level.

Knowledge And Skills

• Strong technical knowledge of automotive systems and repair procedures.
• Excellent communication and interpersonal skills, with the ability to build rapport with high-net-worth clients.
• Exceptional customer service skills, with a focus on exceeding expectations.
• Strong organizational and time management skills.
• Proficiency in dealership management systems and computer software.
• Valid driver's license.
• Professional appearance and demeanor.

If you are a highly motivated and results-oriented individual with a passion for luxury and customer excellence, we invite you to apply for this exciting opportunity. #J-18808-Ljbffr