Job details
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guests in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
- Ensure guest errands are executed as directed.
- Ensure sufficient stocking of welcome beverage, refresh towels, and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain, and Bell Boys, including buggy, sea plane, and airport transfers.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resorts Policies & Procedures to achieve the overall objectives of this position.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
- Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests' belongings.
- Adhere to all organizational policies and standards.
- Actively participate in upselling Spa, Food and Beverage outlets, and excursions.
- Attend behavioral and vocational training in own and related work areas to enhance skills and develop multifunctionality.
- Ensure that all fellow team members follow safety rules and operating procedures.
- Be aware of all house rules and assist in enforcing them on team members.
- Always conduct oneself in such a manner as to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
- Project at all times a favorable image of the company, resort, and department.
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