Intern Food Beverage

Guest Service & Satisfaction

• Assist in greeting and seating guests in a friendly and professional manner.
• Provide personalized service taking guest orders accurately and delivering food and beverages promptly.
• Address guest requests and ensure high levels of satisfaction throughout their dining experience.
• Handle guest complaints and resolve issues under the supervision of senior colleagues.

• Assist in setting up dining areas including table settings, buffet arrangements, and event layouts.
• Help in replenishing food and beverage supplies during service periods.
• Maintain cleanliness and organization of workstations, dining areas, and back-of-house spaces.
• Support the service team in preparing and delivering food and beverages.

• Work closely with the service, kitchen, and bar teams to ensure smooth operations and consistent service delivery.
• Communicate effectively with other staff members to meet guest needs in a timely and efficient manner.
• Support senior colleagues in executing special events, banquets, and private dining experiences.

• Learn and understand the menu including ingredients, preparation methods, and presentation standards.
• Provide guests with informed recommendations on food and beverages including wine pairings and specialty cocktails.
• Stay updated on special promotions, seasonal items, and dietary accommodations.

• Follow hotel safety guidelines including food handling, hygiene, and sanitation practices.
• Assist in maintaining a clean, organized, and safe environment for both guests and staff.
• Report any safety or maintenance concerns to the appropriate personnel.

• Assist in monitoring and maintaining food and beverage inventory levels.
• Support the team in placing orders, receiving deliveries, and stocking supplies as needed.

• Actively participate in training sessions, shadowing senior team members to gain deeper insights into operations.
• Stay open to feedback and continuously strive to improve your service and operational skills.

• Learn and apply upselling techniques to enhance guest experiences and increase revenue, such as promoting premium items or special offers.

• Must have a professional and neat presentation.
• Ability to communicate clearly and professionally with both guests and colleagues.
• A passion for delivering exceptional guest experiences with attention to detail and personalized service.
• Collaborative and able to work effectively within a diverse team environment.
• Flexibility to handle a fast-paced environment and adjust to changing guest needs.
• Enthusiastic and approachable with a proactive approach to problem-solving.
• Eagerness to learn and grow in the hospitality industry, taking feedback to improve skills.
• Maintain high standards of appearance, behavior, and service consistent with a 5-star environment.
• A sharp focus on accuracy in order-taking, service, and maintaining cleanliness and organization.
• Ability to prioritize tasks effectively to ensure smooth and efficient service.
• Should be highly responsible and reliable.
• Must project a positive attitude and outgoing personality.
• Should be passionate about learning.

• Currently pursuing a degree or diploma in Hospitality, Culinary Arts, or a related field.
• Proficient in verbal and written communication in English (Additional foreign language would be an advantage) with the ability to interact professionally with guests and team members.
• Previous experience in customer service, preferably in a food and beverage setting, is a plus.
• Understanding of basic food handling, service standards, and hospitality etiquette.
• Basic knowledge of luxury hotel standards and operations.