Receptionist - Preferably German Speaking
Full time
at AccorHotel
in
Online
Posted on January 16, 2025
Job details
- Under the guidance and supervision of the Team Leader Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedures, his/her responsibilities are to provide efficient, personalized, courteous, and punctual service and to practice upselling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return.
- Welcoming guests
- Ensures that all guests are greeted on arrival & departure of the hotel.
- Register and process check-in for all arrivals.
- Handle guest check-outs efficiently and professionally.
- Update guest information into the computer after a complete check-in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests' departure.
- Handles walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
- Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message mail and packages to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit, and Business Centre as and when assigned.
- Have knowledge of the hotel rate codes, package segmentation, discounts, and how to handle each.
- Handle safe deposit boxes in accordance with policies and procedures.
- Report any unusual occurrences or requests to the manager.
- Be aware of the hotel accident prevention policies.
- Ensure the cleanliness and neatness of the front office area.
- Review log book, verify outstanding, and follow up pending items. Identify if any special assignments for the daily.
- Check hotel situation, occupancy, functions, groups, and VIPs.
- At the end of the shift or the day, communicate all information that the next shift has to know for a well-running of the operations.
- Prepare for daily arrivals in terms of room allocations, amenities, and special requests of the guests.
- Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
- Review and update logbook.
- Check equipment.
- Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times.
- Oversee the day-to-day operations.
- Report regularly on happenings to Asst. FO/FOM.
- Fire procedure.
- First Aid procedures.
- Handle guest complaints and report to the manager.
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time management skills with the ability to prioritize tasks.
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